Privacy policy

1. Data Protection Commitment:

  • PetalsLife prioritizes your privacy and treats your personal data as one of its most important assets.

  • All information is processed under the Information Technology Act, 2000, using appropriate physical, electronic, and managerial security protocols.

2. Sensitive Data Protection:

  • We will never request sensitive details such as:

    • Net banking or card transaction OTPs

    • Debit/credit card CVV numbers

    • Banking/UPI passwords

    • Remote access to your devices/accounts

3. Purchase Restrictions:

  • PetalsLife reserves the right to:

    • Limit quantity of products per person, household, or order.

    • Restrict sales without providing specific reasons.

4. Data We Collect:

  • Name, contact number, email, address, postal code.

  • Purchase history, marketing preferences (opt-in/opt-out).

  • Collected through website usage and purchases.

5. How We Use Your Data:

  • Processing orders and delivery coordination

  • Transactional/promotional communication (with opt-out option)

  • Running referral programs and gathering customer feedback

  • Research, analytics, and business optimization

  • Planning future products and services

6. Marketing and Remarketing:

7. Data Sharing:

  • Data shared only with trusted third parties (logistics, payment gateways, CRM, marketing tools) to provide essential services.

  • No sale or rental of your personal information without explicit consent.

8. Legal Disclosures:

  • We may disclose your data to government/regulatory bodies, law enforcement, or courts if required by law.

9. Mergers or Acquisitions:

  • In case of a merger, acquisition, or restructuring, your data may be transferred to the new entity under this same Privacy Policy.

10. Data Security:

  • Data is protected using encryption and firewalls.

  • While we take reasonable precautions, 100% security cannot be guaranteed.

11. Grievance Redressal:

  • Any concerns can be directed to our Grievance Redressal Officer:

Registered Office: PetalsLife(Nutravantage Solutions LLP)
PINNACLE IND. PARK CS. LTD
GALA NO.203, BLDG. 3, Ganesh Nagar, Golani Naka, Vasai Road East, 
Sativali, Mumbai: 401202, MH.
Email: Hello@petalslife.com
Phone: +91 8355998595
Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM